Last updated: January 9, 2026

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This Refund Policy explains how refunds are handled for services provided by Gen’s Gentle Touch Home Healthcare, LLC.

Service Deposits

A deposit equal to one (1) to two (2) weeks of service, depending on the client’s care needs and service plan, is required prior to the start of services.

The deposit amount will be clearly communicated and agreed upon before services begin.

Partial Refund Policy

Deposits are not refundable while services are active.

Once services have been formally terminated or ended, clients may be eligible for a partial refund of any unused portion of the deposit, subject to the following:

• Any services already rendered will be deducted from the deposit

• Any outstanding balances, administrative fees, or authorized charges will be deducted

• Refunds apply only to unused prepaid service time

Refund amounts, if any, are determined on a case-by-case basis based on the client’s service agreement and usage.

Non-Refundable Charges

The following are not refundable:

• Services already provided

• Administrative, intake, or scheduling fees

• Fees related to late cancellations or short-notice service changes (as outlined in the service agreement)

Refund Processing

Approved refunds will:

• Be issued using the original payment method when possible

• Be processed within 7–14 business days, depending on the financial institution

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Updates will be effective immediately upon posting.

Contact Information

For questions regarding refunds, please contact:

Gen’s Gentle Touch Home Healthcare, LLC
Phone: 615-48-8485
Email: genesis.massey@gensgentletouch.com